I took my very nice classic 1968 Impala to a custom Automotive Shop in Norfolk - FantomWorks to repair a complex Comfortron heating system. I agreed to an original estimate of $1,070 to "diagnose and repair as practical to make system fully functional." The costs included an expensive labor charge of $85.00/hour for 10 hours of labor and 100 in parts. The estimate included an allowance of 25% to resolve any unexpected issues with the repair. In the middle of the repair, FantomWorks stated that no parts were available and they could not "make the system fully functional". They initially demanded that I pay $450.00 in labor costs, plus the cost of an Impala Shop Manual that I did not order. After arguing that the labor costs were not fair since the heating system was still inoperable, they required that I pay $337 in labor costs or I would not be able to pick up car and would be charged $35.00 a day for storage fees until the labor fee was paid. I paid the bill in order to take possession of my car in the middle of a rain storm to avoid storage costs.
Customers Beware: FantomWorks may charge you illegal labor costs for work not completed or ask you to pay more for less than acceptable results.
Reason of review: Problems with payment.
Monetary Loss: $337.
Preferred solution: Full refund.
Fantomworks Cons: Being ripped off.
Location: Norfolk, Virginia